Please note - CoucouManou has relocated to France 

Delivery to France mainland is FREE.

Delivery to Belgium, Luxembourg, Spain, Germany, Italy, Netherlands and Switzerland is a flat rate of 250€.

Delivery to United Kingdom is a flat rate of £500.

For all other countries, please contact Nell for a shipping quote.

• All of our pieces are Made to Order.
• Leadtime until dispatch is currently 12 weeks.
• When your item is ready for dispatch, we will inform the customer by email.
• EU delivery should take place within 5 - 12 days of the item being dispatched.
• UK shipping is a standard rate of £800.
• UK orders will be crated and delivered kerbside.
• Please be aware, since Brexit, a duty tax of 20% will be payable by UK customers. 
• Please email for quotes for other destinations.
• International delivery should take place within 2 - 3 weeks from dispatch but CoucouManou cannot be held responsible for any disruption or delays.
• The courier company will contact the customer to arrange delivery.
• If it is not a suitable date, another date will be arranged.
• The customer will have to confirm that this new date is suitable.
• If the customer can no longer accept delivery once a date has been confirmed, we will have to add a charge for delivery.
• Occasionally, circumstances beyond our control mean that we are unable to meet the stated deadlines and we will inform the customer as soon as possible if this situation occurs. We cannot be held responsible for delays beyond our control. In this situation, the customer’s right to cancel will remain.
• For EU delivery, there will be 1 man to deliver unless the customer contacts us beforehand to discuss 2 man delivery. 2 man delivery will incur a charge in France and an extra payment for the rest of the EU. Please ensure there will be suitable help at the delivery destination. The items can be heavy. 
• For UK and International delivery, your item will usually be crated or palletized and delivered to your front door.
• Most items we sell are assembled, apart from the Arch Sideboards which are delivered without the feet attached to avoid any possible damage in transit. The customer will need to re-attach the feet. The items are very easy to assemble.
• Please ensure that access is possible and suitable.
• Please take note of the dimensions supplied on the product pages.
• CoucouManou cannot be held responsible for the inability to access the correct room. PLEASE CHECK ACCESS.
• In the case of a number of items being ordered together we will endeavour  to deliver everything at the same time.

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